Returns & Exchanges

At Biosanté, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day window for returns or exchanges on all unworn items. Our commitment is to ensure a seamless and sustainable return experience for every customer.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original Biosanté packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Ship the Items

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing